Select Managed Antivirus > Retrieve Recovery Key.

Locate the user's device in the North-pane of the N-sight RMM dashboard, and right-click on it to open the device context menu.How to Retrieve the Disk Encryption Manager Recovery Key The end-user enters the Recovery Key into the device, sets a new Passphrase or PIN and can then resume use of the device. The technician then retrieves the Recovery Key and issues this to the end-user. This is the key that they give to your technician. If they forget their password or PIN, they can press the Escape key to obtain a Key ID / Protector ID / Recovery Key ID. Recovery Keys enable a user to access the encrypted device if they forget their password, or if an encrypted drive needs to be installed in a new computer.ĭevices using TPM without a PIN option do not need to enter a pre-boot password, but will require the Recovery Keys if moving the drive to a new device.ĭuring the device boot up, the user needs to enter their password or PIN to access the drives on the device.

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